Support Ticket

Gift card & promises, never received.

Created By: ezdoesit's Picture ezdoesit Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 5 years ago
Department: N/A Replies: 1

On December 23, 2011 I purchased a Target "E_Ornament Puppy" Gift Card for $25, and elected to have it sent via email to my daughter at a long standing, verified email address, since she lives in Las Vegas, and myself in the SF Bay area.
** Chronological Order of Events:**
12/25/2011 – Spoke to my daughter, & no gift card received.
12/26/2011 – Daughter offered to call Target as she is an employee. She was told new gift card would be issued.
12/27/2011 – Target says a new gift card was issued.

12/29/2011 – Daughter calls Target again, due to no gift card received again.She is told a refund is needed, and a new gift card will be mailed to her + a free $10 gift card for the inconvenience.
12/29/2011 – I received an email stating, I will receive a free $10 gift card for the inconvenience.
1/3/12 – I sent an email asking for the complete status on order.

1/4/12 – Received reply email stating everything stated above.
1/6/2012 – Spoke to my daughter, , and neither of us has received anything! No original $25 gift

card, NO mailed gift card, NO free $10 gift cards, NO refund or credit to my account, NO NOTHING!
After all this distress, the time spent with phone calls & emails, and most of all, the dissappointment my daughter has due to not getting her christmas gift from me, her father… i think a $25 gift card should be fedex’d “overnight” to her, + a $10 gift card. and, a $10 gift card to me, for this complete inconvenience & mess this has caused, and still is!!
And all of it should be free of charge!


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