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Target.com Complaint - bad customer service - service
Target.com Complaint

Target.com Complaint

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bad customer service - service


On October 6,I visited store number2547 in West Melbourne, Florida to make a return. The first person I spoke to-Jim- was very courteous. The next-Diane-was fine. I know I had a problem that would not easily be taken care of. I had a game CD that I had returned two times because every time I put it in the drawer of my computer, it popped right back out. I do understand about copyright laws, but I am a senior citizen on a fixed income and cannot keep traveling back and forth to keep returning a CD that is defective. My question is how can one tell a CD won't work until one opens it and inserts it into the computer? I asked to speak to Diane's supervisor. She called June-the LOD- to the customer service desk. When she got there, she already had an attitude and a stare on her face that really let me know she didn't care at all about my problem. She stared straight through me and before I could say anything, she said the same thing the others said. When I tried to say something, I asked her three times if she was even listening to me since she had this glazed look on her face. I finally asked Jim if he could put me in touch with someone I could complain to since it was obvious June wasn't going to even listen to me. He gave me a card to fill out and this internet address was on it. I would like to return the defective CD and get my money back. If you can assist me, I would greatly appreciately it. I do not, however, appreciate being treated the way June treated me. I was very upset by her treatment.


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Comments


Jiddy33 says: (8 years ago)
 0
*correction* i work for walmart, not target....



Jiddy33 says: (8 years ago)
 0
I do not work for walmart however I work for walmart. the copyright policy is very strict. We personally cannot return any game/movie/CD that has been opened, simply exchange it for the same title. For future reference however the specification requirements for every game is written on the back of the game case. Another thing to look for, if you have an older computer, it probaby only has a CD ROM drive. The games made now are usually for a DVD ROM drive and are unable to be played on the CDROM drives. double check that as well. Unfortunatly there isn't much you can do except try to sell the game on craigslist or something of the sort. Something that you MAY be able to try is to write/call/email the company that makes the game. If you go through their troubleshooting they may be able to offer you a refund or help you out some more. Good luck




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