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Target.com Complaint - Target's Replacement Plan
Target.com Complaint

Target.com Complaint

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Target's Replacement Plan


I purchased a sony DVP-FX750 portable video player for the sale price of $59.00. At the time, the sales person asked me if I wanted to purchase a two-year plan replacement plan (should anything go bad, a battery, it won't work, etc) for $7 ... I did.

Just yesterday the DVD Player stopped working and went back to the store and the sales associate told me to call the Target replacement plan phone number -- which I did. I was told by the person that she'd send me a pre-paid sticker to mail the DVD back. I said great ... and would then expect to get it repaired or replaced shortly thereafter? She said no... the replacement plan only covers a refund of the purchase price -- the $59. I told her that I didn't want a refund, but a replacement of the broken machine -- which was what I was led to believe at the time I bought it. The 2-Year Replacement Plan "package" the sales person shows its customers has written on it "Convenient Product Replacement for Items Under $200." In reality that is not what happens at all. I would consider your plan the misleading at best is a reflection of poor customer service.

Here's how it stands? I'm expected to take my $59 and pay an additional $50.99 so that I can buy a new player (the original cost of this DVD not on sale)?


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