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Target.com Complaint - NO customer service - customer service
Target.com Complaint

Target.com Complaint

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NO customer service - customer service


Ordered a carseat by accident on a confusing Target.com website. Called the 1-800 # to get it cancelled & was told it was cancelled and we would be receiving a cancelation notice by Email. Instead, we received a notice of shipment the next day. Called 1-800 # again and it took 5 called. 3 of the first 4 were disconnected by Target at some point. This was after an avaerage of 10+ minutes on hold. Made the customer experience selection the 5th call today and they said they couldn't help and that everyone was busy that could help. Expressed my frustration and dissatisfaction with Target and my experience and no offers to retain me as a customer were made.


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Comments


MONAlee says: (8 years ago)
 0
July 5, 2011

To : Target Store
5401 Bosque Blvd Waco, TX 76710

I would like to tell you about my visit to the target store on 3 July 2011. I had just gotten out of Church and I needed to pick up a few items before going home. It had been a long hard week and it seem like people had for gotten how to be nice and caring. While in church it was told not to give up on mankind. That topic became so true when I decided to get a bite to eat at the Target snack bar before I began my shopping. The young man that waited on me was name Fernando. He was most polite. I made a order, not a very large order it was a coke and pretzel. You would thought I had ordered a full course meal. I was expecting a pretzel that was already cold and prepared. He made me a fresh pretzel all nice and hot and even brought it out to me when ready and asked did I need anything else. When all customers had been waited on he was attention to other details restocking the condiments and tiding up the soda drink area. I am glad I had Fernando to wait on me to start my week off knowing that manner and morals are still around, and to know that kindness do exist. Thank you Target and Fernando.

Remona




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